Sales enquiry management & order processing

Busy sales desk and trade counter environments demand focused solutions. Quantum VS optimises operator efficiency by delivering intuitive, comprehensive information at point of sale, where speed and service is paramount.

Quantum VS is a class-leading telesales, enquiry management and order processing application, designed for the way you work! Sales staff have access to real-time information and can also immediately identify up-sell and cross-sell opportunities to deliver first class customer service - regardless of experience. With customisable screens, the interface design ensures that productivity is optimised at all times and orders can be processed with or without using a mouse.

Quantum VS is used in busy telesales, P.O.S., purchasing and inventory management offices, where users must be alerted immediately to dynamic business processes. From credit monitoring to customer trading pattern recognition, users need access to key information at all times, in order to process transactions efficiently.

An integrated, rich-content Catalogue further enhances staff efficiency and customer service. Company knowledge may be incorporated within the product catalogue, with images, web links and even movies, to deliver product information, health & safety advice and identify more selling opportunities. From the moment a sales enquiry is taken, every opportunity is tracked and monitored. Quotations, conversions and lost sales analysis provide visibility of all activity. Senior staff can manage and prioritise transactions, allowing less experienced colleagues to deliver better customer service and improved conversion success.

• Optimise your sales process with integrated quotation processing, enquiry logging, lost sales analysis and tele-sales performance analysis.
• Fully-featured, but straightforward to use and quick to process simple transactions.
• Improved staff productivity & customer service through the integrated rich media catalogue.
• Optional input facilities with customisable displays & layouts, plus colour coded screens for easy navigation and maximum productivity.
• Point of Sale options with enhanced features for fast trade counter transactions.

Whether you're handling complex enquiries and orders or processing trade counter transactions in a busy point of sales environment, Quantum VS is designed for busy multi-tasking sales teams. Process multiple, complex enquiries, produce quotations, 'park' orders and process back-to-back purchase orders simultaneously.
Previous enquiries may be retrieved instantly, with full customer history & purchase details and converted as required, minimising repetitive, time consuming operations. Full performance analysis is incorporated, covering quote to order conversion ratios and full lost order analysis.

• Support for specialised stock units, including length, weight, volume and additional processes.
• Margin control at branch level, company level or by user. Negotiable discount rules can be capped, with security-controlled override facilities.
• Pricing rules may be as simple or as comprehensive as required with custom pricing rules.
• Special customer pricing by product or product groups, optionally restricted by issuing branch or customer site.
• 'Effective from and to' dates, allowing for easy set up of promotional prices.
• Marketing campaigns and promotions such as 'points per product', 'BOGOF', and other similar features are supported.
• For detailed pricing discussions there is a dedicated negotiation panel facility. Users may also view pricing history for customer by product to optimise negotiations.